Privacy policy
Berbère Palace, Ouarzazate
Introduction
As part of the use of its services (website, mobile site, online store, and mobile applications), LE BERBÈRE PALACE, as data controller, may collect and process personal data about you.
We comply with Moroccan law (Law n°09-08, supervised by the CNDP) and, where applicable, the European GDPR.
Our Commitments
We commit to:
- Processing your data lawfully, fairly, and transparently.
- Collecting it only for specific and legitimate purposes.
- Retaining it only for as long as necessary.
- Implementing appropriate technical and organizational security measures.
Data Collected
We may collect:
- Personal details (name, email, phone, address).
- Account information (username, password).
- Browsing history and IP address.
- Booking, billing, and payment information.
Use of Data
Your data is used to:
- Manage your bookings and payments.
- Communicate with you (customer service, newsletters, offers).
- Improve our services and personalize your experience.
Cookies
We use:
- Essential cookies (site operation and bookings).
- Performance cookies (analytics and improvements).
- Personalization cookies (language, preferences).
- Advertising cookies (with your consent).
You may manage your preferences via your browser settings.
Recipients & Transfers
Your data may be shared with our authorized staff and technical providers.
Any international transfer is subject to prior authorization from the CNDP.
Data protection & Rights
LE BERBÈRE PALACE processes your personal data in compliance with Moroccan Law n°09-08 and, where applicable, the General Data Protection Regulation (GDPR).
Your Rights
Under these regulations, you have the following rights:
- Access – obtain confirmation whether your data is being processed and access it.
- Rectification and Erasure – request correction of inaccurate data or deletion of your data.
- Objection and Restriction – object to or request limitation of certain processing activities.
- Portability – request transfer of your personal data to another provider (where applicable).
- Post-mortem instructions – define what should happen to your personal data after your death.
How to Exercise Your Rights
@ : info@hotel-berberepalace.com
Address: Rue Al-Mansour Ad-Dahbi, 45000 – Ouarzazate, Morocco
If you believe your rights have not been respected, you may also file a complaint with the CNDP (National Commission for the Control of Personal Data Protection): www.cndp.ma.
Security
We protect your data against unauthorized access, loss, or disclosure.
Online payments are secured, and we use fraud detection systems.
Changes
This policy may be updated. Any modifications will be published on our website.
